Refund policy

Return, Replacement & Refund Policy โ€” Astrap Salesโ„ข

At Astrap Salesโ„ข, we prioritize replacement over refunds. Please carefully read the following policy before placing your order.

๐Ÿ”„ Replacement โ€” First Priority

If you receive a product that is defective, damaged, or has a missing item, please contact us as soon as possible with the required proof.

Our first priority will be to replace the product or missing/defective item, subject to verification and availability.

๐Ÿ“ฆ Return Conditions

There is no general return option for change of mind, incorrect selection, or other reasons not covered under this policy.

Returns are accepted only in cases of:

  • โŒ Defective product

  • ๐Ÿ“ฆ Missing item/product

  • โš ๏ธ Product damaged during delivery, where applicable

The issue must be reported to our customer support team with appropriate unboxing/packing evidence, photos, and/or videos for verification.

๐Ÿšš Return Shipping

If a return is approved:

  • The customer may need to send the product to our designated return address at their own expense.

  • If Astrap Salesโ„ข arranges the return pickup, a โ‚น200 return handling/shipping charge may be applicable.

  • Return shipping arrangements will be communicated by our support team after verification.

๐Ÿ’ฐ Refund Policy

Refunds are not provided as a general resolution. Replacement will be the first priority.

A refund may only be considered in eligible cases where:

  • The product/item is verified as defective or missing, and

  • A replacement is not possible due to unavailability or another issue attributable to Astrap Salesโ„ข.

If the issue is caused by the customer, including misuse, accidental damage, incorrect usage, or change of mind, no refund or replacement will be provided.

๐Ÿšซ No Refund for Change of Mind

We do not provide refunds for:

  • Change of mind

  • Wrong product selection

  • Personal preference

  • Size/color preference where applicable

  • Minor differences that do not affect product functionality

  • Customer refusal after dispatch

๐Ÿ“ธ Proof Required

For defective, damaged, or missing-item claims, customers may be required to provide:

  • Clear photos of the product and packaging

  • A complete unboxing video, where available

  • Packing/parcel photos or videos

  • Order details

Claims are subject to verification by Astrap Salesโ„ข.

๐Ÿ“ž Contact Us

For return, replacement, or refund assistance:

๐Ÿ“ž Call: 9270990654
๐Ÿ’ฌ WhatsApp: 9180511009
๐Ÿ“ง Email: support@astrapsales.in

Astrap Salesโ„ข โ€” Smart Products. Reliable Service.