Astrap Sales™ – Return, Refund & Warranty Policy

At Astrap Sales™, we strive to provide quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

📦 Return & Refund Policy

We follow a strict No Return & No Refund Policy.

Orders once placed cannot be returned or refunded under normal circumstances.

🔁 Replacement Policy (3 Days)

We offer a 3-day replacement guarantee only in the following cases:

Received a defective product

Received a wrong product

Conditions:

You must inform us within 3 days of delivery

Product must be in original packaging

Proper unboxing video or proof may be required

🛡️ Warranty Policy

Warranty is applicable only on products where it is clearly mentioned in the product title

Standard warranty period: Up to 6 months (if specified)

Not all products come with warranty

🔧 Warranty Claim Process

For warranty claims (especially earbuds or similar products):

Contact us on WhatsApp or Email with issue details

Share product problem (photos/videos if required)

If approved, send the product to our address (shared on WhatsApp)

Important Notes:

Product must be in original condition and packaging

If pickup service is not available, customer must self-ship

If pickup is arranged from our side, ₹150 pickup charge will apply

🎧 Special Note for Earbuds

In case of any issue, free replacement will be provided under warranty

Applicable only if product is under valid warranty and issue is genuine

📞 Contact Us

WhatsApp / Mobile: +91 9270990654

Email: Orders.astrapsales@gmail.com.